For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f), located in Bucharest. Start Date ASAP. The centre will provide sophisticated technical service and support for Microsoft’s customers across Europe, especially France and Germany

JOB PROFILE  

• You provide and facilitate the delivery of responsive and reliable technical solutions and information to our major customers.
• You solve complex level of problems, involving broad, in-depth product knowledge or in-depth product speciality redirected by Microsoft Customer Service Support (CSS) or escalated by our EMEA subsidiaries.
• You provide solutions that satisfy our mainly German and French customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical support)
• You build customer and partner loyalty through customer orientation, responsiveness and accountability.
• You work in an international environment and collaborate with your team to provide high level support 

REQUIREMENTS

• Degree (IT Graduate) or adequate technical background (MCSE/MCSD, other key IT certificates)
• Knowledge in at least one of the following: Operating Systems (Microsoft or Other); Messaging Systems or Database Systems
• Strong working knowledge of English and German or English and French (verbal and written)
• Communication skills in international environment
• Willingness to improve technical skills and language skills
• Service orientation, Action oriented and Problem Solving 

JOB HIGHLIGHTS

• In-depth training.
• Exposure to Microsoft technologies.
• Access to emerging products and technologies created by Microsoft.
• Developing product knowledge well above the average Administrator.
• Attractive Benefits 

Interested in this opportunity? Please submit your English application, salary expectation and earliest possible entry date online at:

www.microsoft.com/emea/careers